Your privacy and trust are our highest priorities
At Kiksy.AI, your privacy and trust are our highest priorities. Our platform provides AI-powered conversational as well as Autonomous agents, WhatsApp bots, and human avatar experiences to help businesses engage their customers.
Because we process sensitive conversations and business data, we believe in being transparent about how we collect, use, and protect your information.
This Privacy Policy explains what data we collect, how we use it, how we keep it safe, and the choices you have as a user. It also outlines our Data Governance framework, Internal Governance model, and Your Rights.
Kiksy.AI ("Kiksy", "we", "our", "us") is a conversational AI and avatar-based engagement platform. We act as a service provider (data processor) to businesses who use our platform to connect with their customers.
When you interact with a business using Kiksy (for example, through WhatsApp, an avatar on a website, or another digital channel), we help power those conversations securely on their behalf.
If the business you're interacting with connects Kiksy to its systems (e.g., CRM, ERP, e-commerce, payment gateway):
We use your information to:
Our conversational agents sometimes use Large Language Models (LLMs) to generate human-like responses. Here's how we safeguard your data in those cases:
Only necessary conversation parts are shared with the model
Personal details are masked before being sent where possible
Enterprise-grade LLM providers meeting security standards
Inputs not stored beyond conversation necessity
We follow clear principles to ensure responsible handling of all data:
We may share your data in the following cases:
Retained for 1 year (configurable by the business you are engaging with)
Retained for up to 1 year for compliance and security
We take strong precautions to keep your data safe:
All data in transit is encrypted with TLS 1.2+; data at rest is encrypted with AES-256
Strict role-based access for employees and clients. We enforce strict role-based access control (RBAC) for both employees and clients, using RBAC to ensure standardized access management.
All system access is logged and monitored
Hosted on enterprise-grade, ISO 27001 and SOC 2 certified environments
Kiksy.AI maintains a structured governance model to ensure accountability and compliance:
Oversees compliance, data handling practices, and responds to privacy requests
Maintain encryption, monitoring, and incident response
Control access to their customer data within their organization
Regular independent reviews of data protection controls
Employees only access data strictly necessary for their role
Any breach triggers a 72-hour notification to affected clients and authorities as required by law
As a user, you have the following rights:
Request a copy of the data we hold about you
Fix inaccuracies in your data
Request deletion of your conversation data ("Right to be Forgotten")
Export your data in a machine-readable format
Opt out of AI-driven or WhatsApp-based interactions at any time
Limit how we use your data in certain circumstances
You may exercise these rights directly with the business you are interacting with, or by contacting us at the details below.
Your data may be processed outside your country of residence (e.g., cloud servers in the US, EU, or India). When this happens, we ensure adequate safeguards (such as Standard Contractual Clauses) are in place.
We may update this Privacy Policy from time to time. Changes will be posted here with an updated "Last Updated" date. Significant changes will be communicated directly to our business customers and, where appropriate, to end-users.
For questions, complaints, or to exercise your rights, please contact: